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AI 摘要
報導指出，Apple 的目標是讓門市人員把更多時間放在服務顧客，而不是手動做筆記。文章也提到，部分零售員工擔心這些文字紀錄未來會被拿來做其他用途。
為什麼重要
若這項測試擴大，Apple Store 的支援流程與紀錄方式可能出現明顯改變。對隱私與工作考核的疑慮，也可能讓 Apple 的零售 AI 應用受到更多關注。
來源證據
- 9to5MacPrimaryApple testing 'Live Notes' AI system to record Genius Bar sessions: report - 9to5MacChance Miller
"AAPL Company Apple testing ‘Live Notes’ AI system to record Genius Bar sessions: report Chance Miller | Jul 19 2026 - 3:40 pm PT 1 Comment Apple is reportedly piloting a new “Live "
開啟原始來源
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